Billing
Refund Policy
We want subscription billing to be clear and fair.
Last updated: August 1, 2026Cancel anytime
You can cancel a CutListEngine Pro subscription through the Creem billing portal. Cancellation stops future renewals and normally leaves Pro access active until the end of the current paid period.
Refund requests
If you purchased Pro by mistake, experienced a duplicate charge, or could not use a paid feature because of a service issue, email support@cutlistengine.com within 14 days of the charge. Include your account email and Creem order or invoice identifier. Do not include full payment-card details.
How requests are assessed
Eligible requests are reviewed individually, considering account usage, service availability, duplicate billing, and applicable consumer law. Refunds are returned through the original payment method by Creem. Bank processing time is outside our control.
Exceptions
We may decline requests involving substantial use, repeated abuse of the policy, chargeback fraud, or charges outside the request period, except where applicable law requires otherwise. Nothing in this policy limits mandatory consumer rights.